Calling all VoIP users: CallKit is here

2016december9_voip_cBusiness communications have never been the same since VoIP (Voice-over-Internet Protocol) was launched in 1995. Thanks to this cutting-edge technology, businesses of all sizes are able to use IP telephony systems to significantly cut costs and increase communications efficiency and flexibility. CallKit, Apple’s new framework introduced in September 2016, is a compelling new technology designed to make communications even more seamless. How does CallKit turn your third-party VoIP apps into a first-party tool? We present the facts right here.

What does CallKit do?

Plenty. For one, it integrates all the useful functions of VoIP apps with Apple’s native interface. Remember that CallKit is merely a way for third-party apps to integrate with Apple mobile devices. As such, the CallKit framework has already been integrated with Windows-owned Skype and a slew of other third-party apps such as Facebook Messenger and WhatsApp, among others. These developments present a host of benefits to businesses looking to integrate communications under a manageable corporate account. It also offers a significant enhancement to the user experience, mainly in eliminating the need to open an app when answering, dropping, or blocking a call.

With CallKit, seemingly minor inconveniences — such as having to unlock your phone, going to the app, and pressing answer — as well as having to drop VoIP calls for incoming cellular calls are addressed and solved. For added convenience, CallKit also allows you to tag contacts as favorites.

VoIP benefits

The benefits of VoIP apps are varied and plenty, especially for businesses. VoIP apps are inexpensive to implement and easy to install and configure. Most iterations offer connections that are as good as, if not better than, cellular-based telephone calls, with VoIP apps like Skype constantly making improvements on both interface and functionality.

CallKit’s architecture is designed to make VoIP app calls as seamless as possible. With CallKit, users can initiate calls with Bluetooth, a voice command to Siri, and Apple’s native interface for iOS 10 and above. It also has a mechanism for blocking spam calls, enabling a Do Not Disturb functionality, and interacting with other VoIP apps, which means users are now able to handle incoming and outgoing calls and messages with more efficiency.

Despite improvements in VoIP apps, many users don’t bother with mobile apps unless circumstances — like being in a foreign country, where making phone calls would be expensive — compel them otherwise. VoIP and developments like CallKit can turn that around. Thanks to CallKit, users can now make VoIP calls from iOS’s native call history and contacts apps – provided, of course, that there is a stable internet connection, which in this day and age has long ceased to be a luxury but a necessity.

A call to action for an improved CallKit

With CallKit, business communications are definitely much easier. But at this point in its development, has it solved all possible problems inherent to unified communications? While there still are some challenges with routing calls through enterprise unified communications platforms, CallKit presents a compelling advancement that promises an even greater communications experience.

As more VoIP app developers look for ways to improve their technology, businesses that depend on VoIP-assisted communications can expect more developments, and Apple’s CallKit is one to watch for. Call us today if you want to explore how VoIP solutions can help you.

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What Apple’s CallKit is all about

2016december9_voip_bOver-the-Internet telephony systems, otherwise known as VoIP (Voice-over-Internet Protocol), have made personal and business communications much easier since they were first introduced. Communicating via the internet is undoubtedly a viable, cost-efficient substitute for traditional telephone systems, and enterprises of all sizes are smart to adapt to it. Apple’s CallKit is about to introduce even more advancement in VoIP, and we discuss this exciting new framework here.

What does CallKit do?

Plenty. For one, it integrates all the useful functions of VoIP apps with Apple’s native interface. Remember that CallKit is merely a way for third-party apps to integrate with Apple mobile devices. As such, the CallKit framework has already been integrated with Windows-owned Skype and a slew of other third-party apps such as Facebook Messenger and WhatsApp, among others. These developments present a host of benefits to businesses looking to integrate communications under a manageable corporate account. It also offers a significant enhancement to the user experience, mainly in eliminating the need to open an app when answering, dropping, or blocking a call.

With CallKit, seemingly minor inconveniences — such as having to unlock your phone, going to the app, and pressing answer — as well as having to drop VoIP calls for incoming cellular calls are addressed and solved. For added convenience, CallKit also allows you to tag contacts as favorites.

VoIP benefits

The benefits of VoIP apps are varied and plenty, especially for businesses. VoIP apps are inexpensive to implement and easy to install and configure. Most iterations offer connections that are as good as, if not better than, cellular-based telephone calls, with VoIP apps like Skype constantly making improvements on both interface and functionality.

CallKit’s architecture is designed to make VoIP app calls as seamless as possible. With CallKit, users can initiate calls with Bluetooth, a voice command to Siri, and Apple’s native interface for iOS 10 and above. It also has a mechanism for blocking spam calls, enabling a Do Not Disturb functionality, and interacting with other VoIP apps, which means users are now able to handle incoming and outgoing calls and messages with more efficiency.

Despite improvements in VoIP apps, many users don’t bother with mobile apps unless circumstances — like being in a foreign country, where making phone calls would be expensive — compel them otherwise. VoIP and developments like CallKit can turn that around. Thanks to CallKit, users can now make VoIP calls from iOS’s native call history and contacts apps – provided, of course, that there is a stable internet connection, which in this day and age has long ceased to be a luxury but a necessity.

A call to action for an improved CallKit

With CallKit, business communications are definitely much easier. But at this point in its development, has it solved all possible problems inherent to unified communications? While there still are some challenges with routing calls through enterprise unified communications platforms, CallKit presents a compelling advancement that promises an even greater communications experience.

As more VoIP app developers look for ways to improve their technology, businesses that depend on VoIP-assisted communications can expect more developments, and Apple’s CallKit is one to watch for. Call us today if you want to explore how VoIP solutions can help you.

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Apple CallKit: what it can and cannot do

2016december9_voip_aVoIP technology has done wonders for business communications by simplifying the way business owners and staff communicate with stakeholders. VoIP apps compete for a big slice of the consumer spending pie and those who adapt well to developments are poised to succeed. One such development is Apple’s new framework, CallKit. Although still in its beginning stages, this new framework presents exciting innovations in VoIP technology.

What does CallKit do?

Plenty. For one, it integrates all the useful functions of VoIP apps with Apple’s native interface. Remember that CallKit is merely a way for third-party apps to integrate with Apple mobile devices. As such, the CallKit framework has already been integrated with Windows-owned Skype and a slew of other third-party apps such as Facebook Messenger and WhatsApp, among others. These developments present a host of benefits to businesses looking to integrate communications under a manageable corporate account. It also offers a significant enhancement to the user experience, mainly in eliminating the need to open an app when answering, dropping, or blocking a call.

With CallKit, seemingly minor inconveniences — such as having to unlock your phone, going to the app, and pressing answer — as well as having to drop VoIP calls for incoming cellular calls are addressed and solved. For added convenience, CallKit also allows you to tag contacts as favorites.

VoIP benefits

The benefits of VoIP apps are varied and plenty, especially for businesses. VoIP apps are inexpensive to implement and easy to install and configure. Most iterations offer connections that are as good as, if not better than, cellular-based telephone calls, with VoIP apps like Skype constantly making improvements on both interface and functionality.

CallKit’s architecture is designed to make VoIP app calls as seamless as possible. With CallKit, users can initiate calls with Bluetooth, a voice command to Siri, and Apple’s native interface for iOS 10 and above. It also has a mechanism for blocking spam calls, enabling a Do Not Disturb functionality, and interacting with other VoIP apps, which means users are now able to handle incoming and outgoing calls and messages with more efficiency.

Despite improvements in VoIP apps, many users don’t bother with mobile apps unless circumstances — like being in a foreign country, where making phone calls would be expensive — compel them otherwise. VoIP and developments like CallKit can turn that around. Thanks to CallKit, users can now make VoIP calls from iOS’s native call history and contacts apps – provided, of course, that there is a stable internet connection, which in this day and age has long ceased to be a luxury but a necessity.

A call to action for an improved CallKit

With CallKit, business communications are definitely much easier. But at this point in its development, has it solved all possible problems inherent to unified communications? While there still are some challenges with routing calls through enterprise unified communications platforms, CallKit presents a compelling advancement that promises an even greater communications experience.

As more VoIP app developers look for ways to improve their technology, businesses that depend on VoIP-assisted communications can expect more developments, and Apple’s CallKit is one to watch for. Call us today if you want to explore how VoIP solutions can help you.

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Choosing the best small business computer

2018december8_hardware_aYour employees are some of your business’s best assets. With that in mind, it is imperative that they work with high-performance computers that will unlock their full potential and contribute to your business’s profitability. If only it were that simple. Selecting a computer often involves several factors such as mobility, quality, and price – there are simply too many things to consider. Choosing the right computer requires careful thought, and this is what we’re here to discuss.

Laptop or desktop?

Laptops are highly portable, efficient, and inexpensive. If these are the most important qualities your business requires in a computer, then by all means, choose them. Clearly, desktops aren’t built for mobility, but what they lack in portability, they more than make up for in storage, processing capacity, and security. Although laptops make perfect sense for small businesses with great need for portability, they are much more prone to security threats and are not as easy to upgrade and maintain, unlike desktops.

Processor

The Central Processing Unit (CPU), or simply processor, determines the speed at which you can access your data and perform business-critical tasks. Speed is measured in Gigahertz (GHz), and a processor that runs from 2 to 4 GHz should be plenty for small enterprises. Arguably the most important item on the list of a computer’s specifications, the processor plays a crucial role in your computer’s speed and efficiency.

Storage

As critical hardware components, hard drives indicate how much information you can store and use. Storage capacity typically ranges from 128 gigabytes on “light computers”, all the way up to 2+ terabytes on more critical machines. If your business doesn’t need to store large files such as videos and images and will be used mostly for email and a few applications, 250- or 500-GB storage should do the job. If processor speed is number one on your list of computer requirements, it’s followed closely by hard drive storage.

Operating System

Operating system (OS) decisions often boil down to choosing between Windows or Mac. It might help in your decision-making to know that Windows remains the most widely used OS mainly due to its high compatibility with business software, not to mention, its relatively cheaper price. Macs can perform just as brilliantly as Windows-operated systems can. And although Macs are usually more expensive, they’re well known for their own outstanding features, such as being less prone to crashes.

Other Components

Not to be confused with storage drives, a computer’s Random Access Memory (RAM) is only used to run open applications. It is responsible for keeping your computer performing at optimum speeds, especially when you’re working with several applications or programs at once. For small businesses, a 1200-2600-MHz RAM should suffice. The higher the MHz of your RAM, the higher its performance will be. To keep your basic programs running, 6-8 gigabytes of RAM is often satisfactory.

Ready to Buy a New Computer?

Deciding which computer to buy is an important business decision. While there are a handful of factors to consider, what you aim to accomplish in your business’s day-to-day operations should be your main consideration when choosing a computer. Businesses that require plenty of remote and mobile work should definitely go for laptops. Those that require regular transfers of large datasets could benefit from the increased storage capacity associated with desktops.

Do you need expert advice in choosing the best computers for your small business? We’re happy to guide you in every step of your purchase decision. Give us a call today.

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A guide to choosing small business computers

2018december8_hardware_cIs having the best computer for your small business really that necessary? The answer is a resounding yes. Given the changes in the business environment, entrepreneurs are fiercely competing for a place in the hearts of consumers. And that requires having the right kind of computers. If you truly want the best for your business, read on to find out how to select the best computers that can help make your business thrive.

Laptop or desktop?

Laptops are highly portable, efficient, and inexpensive. If these are the most important qualities your business requires in a computer, then by all means, choose them. Clearly, desktops aren’t built for mobility, but what they lack in portability, they more than make up for in storage, processing capacity, and security. Although laptops make perfect sense for small businesses with great need for portability, they are much more prone to security threats and are not as easy to upgrade and maintain, unlike desktops.

Processor

The Central Processing Unit (CPU), or simply processor, determines the speed at which you can access your data and perform business-critical tasks. Speed is measured in Gigahertz (GHz), and a processor that runs from 2 to 4 GHz should be plenty for small enterprises. Arguably the most important item on the list of a computer’s specifications, the processor plays a crucial role in your computer’s speed and efficiency.

Storage

As critical hardware components, hard drives indicate how much information you can store and use. Storage capacity typically ranges from 128 gigabytes on “light computers”, all the way up to 2+ terabytes on more critical machines. If your business doesn’t need to store large files such as videos and images and will be used mostly for email and a few applications, 250- or 500-GB storage should do the job. If processor speed is number one on your list of computer requirements, it’s followed closely by hard drive storage.

Operating System

Operating system (OS) decisions often boil down to choosing between Windows or Mac. It might help in your decision-making to know that Windows remains the most widely used OS mainly due to its high compatibility with business software, not to mention, its relatively cheaper price. Macs can perform just as brilliantly as Windows-operated systems can. And although Macs are usually more expensive, they’re well known for their own outstanding features, such as being less prone to crashes.

Other Components

Not to be confused with storage drives, a computer’s Random Access Memory (RAM) is only used to run open applications. It is responsible for keeping your computer performing at optimum speeds, especially when you’re working with several applications or programs at once. For small businesses, a 1200-2600-MHz RAM should suffice. The higher the MHz of your RAM, the higher its performance will be. To keep your basic programs running, 6-8 gigabytes of RAM is often satisfactory.

Ready to Buy a New Computer?

Deciding which computer to buy is an important business decision. While there are a handful of factors to consider, what you aim to accomplish in your business’s day-to-day operations should be your main consideration when choosing a computer. Businesses that require plenty of remote and mobile work should definitely go for laptops. Those that require regular transfers of large datasets could benefit from the increased storage capacity associated with desktops.

Do you need expert advice in choosing the best computers for your small business? We’re happy to guide you in every step of your purchase decision. Give us a call today.

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Points to ponder: small business computers

2018december8_hardware_bBuying a computer for a small business seems like a simple task. You work from a budget, go to a store, buy the computer, and assemble the components. This would be true for small businesses from decades past, but times have dramatically changed. To keep up, small businesses must make smart decisions when it comes to purchasing computers. Whether your main consideration is software compatibility, availability, or even battery life, here are some of the things you need to consider when choosing computers for your small business.

Laptop or desktop?

Laptops are highly portable, efficient, and inexpensive. If these are the most important qualities your business requires in a computer, then by all means, choose them. Clearly, desktops aren’t built for mobility, but what they lack in portability, they more than make up for in storage, processing capacity, and security. Although laptops make perfect sense for small businesses with great need for portability, they are much more prone to security threats and are not as easy to upgrade and maintain, unlike desktops.

Processor

The Central Processing Unit (CPU), or simply processor, determines the speed at which you can access your data and perform business-critical tasks. Speed is measured in Gigahertz (GHz), and a processor that runs from 2 to 4 GHz should be plenty for small enterprises. Arguably the most important item on the list of a computer’s specifications, the processor plays a crucial role in your computer’s speed and efficiency.

Storage

As critical hardware components, hard drives indicate how much information you can store and use. Storage capacity typically ranges from 128 gigabytes on “light computers”, all the way up to 2+ terabytes on more critical machines. If your business doesn’t need to store large files such as videos and images and will be used mostly for email and a few applications, 250- or 500-GB storage should do the job. If processor speed is number one on your list of computer requirements, it’s followed closely by hard drive storage.

Operating System

Operating system (OS) decisions often boil down to choosing between Windows or Mac. It might help in your decision-making to know that Windows remains the most widely used OS mainly due to its high compatibility with business software, not to mention, its relatively cheaper price. Macs can perform just as brilliantly as Windows-operated systems can. And although Macs are usually more expensive, they’re well known for their own outstanding features, such as being less prone to crashes.

Other Components

Not to be confused with storage drives, a computer’s Random Access Memory (RAM) is only used to run open applications. It is responsible for keeping your computer performing at optimum speeds, especially when you’re working with several applications or programs at once. For small businesses, a 1200-2600-MHz RAM should suffice. The higher the MHz of your RAM, the higher its performance will be. To keep your basic programs running, 6-8 gigabytes of RAM is often satisfactory.

Ready to Buy a New Computer?

Deciding which computer to buy is an important business decision. While there are a handful of factors to consider, what you aim to accomplish in your business’s day-to-day operations should be your main consideration when choosing a computer. Businesses that require plenty of remote and mobile work should definitely go for laptops. Those that require regular transfers of large datasets could benefit from the increased storage capacity associated with desktops.

Do you need expert advice in choosing the best computers for your small business? We’re happy to guide you in every step of your purchase decision. Give us a call today.

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AWS changes up storage options and prices

2016december7_webandcloud_cUsers of Amazon Web Services (AWS) will notice a difference in the price they pay for cloud storage as the company rolls out yet another price drop. Additionally, AWS has made changes to its Glacier “cold storage” plan in an effort to optimize customer data retrieval time. Find out more about the new storage capacities and data management plans here.

Amazon has been offering cloud storage to the public since 2006. Ten years later, the company has made nearly 30 price drops for the technology service. AWS is now offering yet another decrease in its S3 cloud access, Glacier and CloudWatch Custom Metrics.

S3 Cloud Services

Price changes for S3 have already been implemented, resulting in a restructured price scale that lowers your cost by up to 30 percent. Previously, AWS separated S3 storage into six different tiers. Now, the structure will be simplified to three options (0-50TB, 50-500TB, and 500+TB), with the biggest cost reduction going to businesses in the upper tier.

Glacier archival storage/Data Retrieval

Amazon’s Glacier “cold” storage is for files you don’t anticipate using often. The price drop for this service is a whopping 43 percent, and now it costs only $0.004/GB/month. If you need to remove data from Glacier, you will be charged based on how soon you need it, with time-lines ranging anywhere from five minutes to twelve hours.

CloudWatch Custom Metrics

Finally, AWS is adding customized metrics for database administrators and those “behind the scenes” to allow for monitoring of computer usage and optimization of resources. The fees associated with this service have gone down as well, from $0.50 per month to $0.30 per month for the first 10,000 custom metrics.

What these Changes Mean for Your Business

The total cost difference between the old AWS cloud services price structure and the new cloud services are small in relation to the money that typically travels through the small business. The benefit is in the increased amount of storage you can afford to use, and the addition of quicker retrieval methods for removing data from the Glacier service.

Any time you’re discussing terabytes of data, you know the conversation is going to be intimidating. What may sound like a bunch of techno mumbo jumbo to you is just another day at the office for us. Contact us today for more information on what an AWS database can give you and how much you can expect to pay.

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Amazon Web Services lowers storage prices

2016december7_webandcloud_bAmazon Web Services (AWS) has made another dramatic price adjustment to its popular S3 cloud storage service. By modifying the organization of its pricing tiers, it is estimated that consumers will notice a drop of at least 20% in the monthly price they pay for the technology. Keep reading to learn more about these new price variants and the options that have been added to the “Glacier” cold storage program.

Amazon has been offering cloud storage to the public since 2006. Ten years later, the company has made nearly 30 price drops for the technology service. AWS is now offering yet another decrease in its S3 cloud access, Glacier and CloudWatch Custom Metrics.

S3 Cloud Services

Price changes for S3 have already been implemented, resulting in a restructured price scale that lowers your cost by up to 30 percent. Previously, AWS separated S3 storage into six different tiers. Now, the structure will be simplified to three options (0-50TB, 50-500TB, and 500+TB), with the biggest cost reduction going to businesses in the upper tier.

Glacier archival storage/Data Retrieval

Amazon’s Glacier “cold” storage is for files you don’t anticipate using often. The price drop for this service is a whopping 43 percent, and now it costs only $0.004/GB/month. If you need to remove data from Glacier, you will be charged based on how soon you need it, with time-lines ranging anywhere from five minutes to twelve hours.

CloudWatch Custom Metrics

Finally, AWS is adding customized metrics for database administrators and those “behind the scenes” to allow for monitoring of computer usage and optimization of resources. The fees associated with this service have gone down as well, from $0.50 per month to $0.30 per month for the first 10,000 custom metrics.

What these Changes Mean for Your Business

The total cost difference between the old AWS cloud services price structure and the new cloud services are small in relation to the money that typically travels through the small business. The benefit is in the increased amount of storage you can afford to use, and the addition of quicker retrieval methods for removing data from the Glacier service.

Any time you’re discussing terabytes of data, you know the conversation is going to be intimidating. What may sound like a bunch of techno mumbo jumbo to you is just another day at the office for us. Contact us today for more information on what an AWS database can give you and how much you can expect to pay.

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AWS lowers storage prices, adds new options

2016december7_webandcloud_aAmazon Web Services (AWS) has announced changes in its cloud and cold storage options. These modifications make it more affordable for consumers to transfer large amounts of data to the cloud, particularly if they’re putting them into Amazon’s Glacier storage. New retrieval options also make storage of infrequently accessed data more appealing. Read on to find out whether these changes affect your current plan, or whether you’re ready to make the move to AWS cloud storage.

Amazon has been offering cloud storage to the public since 2006. Ten years later, the company has made nearly 30 price drops for the technology service. AWS is now offering yet another decrease in its S3 cloud access, Glacier and CloudWatch Custom Metrics.

S3 Cloud Services

Price changes for S3 have already been implemented, resulting in a restructured price scale that lowers your cost by up to 30 percent. Previously, AWS separated S3 storage into six different tiers. Now, the structure will be simplified to three options (0-50TB, 50-500TB, and 500+TB), with the biggest cost reduction going to businesses in the upper tier.

Glacier archival storage/Data Retrieval

Amazon’s Glacier “cold” storage is for files you don’t anticipate using often. The price drop for this service is a whopping 43 percent, and now it costs only $0.004/GB/month. If you need to remove data from Glacier, you will be charged based on how soon you need it, with time-lines ranging anywhere from five minutes to twelve hours.

CloudWatch Custom Metrics

Finally, AWS is adding customized metrics for database administrators and those “behind the scenes” to allow for monitoring of computer usage and optimization of resources. The fees associated with this service have gone down as well, from $0.50 per month to $0.30 per month for the first 10,000 custom metrics.

What these Changes Mean for Your Business

The total cost difference between the old AWS cloud services price structure and the new cloud services are small in relation to the money that typically travels through the small business. The benefit is in the increased amount of storage you can afford to use, and the addition of quicker retrieval methods for removing data from the Glacier service.

Any time you’re discussing terabytes of data, you know the conversation is going to be intimidating. What may sound like a bunch of techno mumbo jumbo to you is just another day at the office for us. Contact us today for more information on what an AWS database can give you and how much you can expect to pay.

Posted in General Articles A, Web & Cloud | Tagged , , , | Comments closed

Using automation in SMB marketing

2016december6_business_aOne of the biggest innovations in business and technology is marketing automation. Previously reserved for well-funded enterprises, marketing automation is now accessible to small businesses, thanks to affordable cloud solutions. In fact, there are five explosively profitable benefits to automating some of your most mundane tasks. Check them out here.

Instant responses to email requests

If a customer or prospect sends your business an email via your website or a “Contact Us” form, any delay in response could ultimately cost you a client. But if you have a marketing automation plan in place, you can customize automatic email responses to respond to these leads as soon as an email is received. This lets potential customers know either the information they requested or that you will be responding in more detail soon.

Stop leaving voicemails and start closing deals

There’s a reason most people prefer to communicate via email: Keeping in touch over phone can be tough if both parties are always busy. An automated system solves this by logging when you’ve contacted leads and automatically emailing them about follow-up times. The call, email, and its response are all logged in your CRM and calendar without a single minute wasted entering mundane information.

Inbound lead assignment

When you have phone calls, emails, and meetings piling up, it’s hard to keep track of which customer goes where and who is working with them. With marketing automation software and tracking, customer service representatives are automatically assigned to inbound leads based on specialities and demographics so they can begin working on building profitable rapport right away.

Give and you shall receive

Potential clients and leads get dozens, sometimes hundreds of business emails every day. You need something to set your business apart from the rest. By offering valuable content such as “How to” guides and “Total Cost of Ownership” tools in exchange for contact information, you can provide prospects with content they actually want.

All it takes is a web form and some creative writing that ultimately leads visitors back to your products and/or services. Your automation software delivers content to anyone who provides contact information, and it downloads metrics that can be tracked and analyzed by your solution.

Never type another phone number again

Networking events mean new contacts and new leads. Although that used to mean thick stacks of business cards, cutting-edge marketing tools make it possible to take a picture of contact information and automatically convert it into a cloud database. Call-ins, scanned business cards, and received emails all get organized into a single digital rolodex with recommendations for whom to contact, and when is best to do so — without one minute of tedious data entry.

Every business owner knows that automating mindless tasks is a worthwhile investment. But not everyone knows just what sort of tools are available to help you cut down on wasted work. Our team specializes in using technology to add value to your business, and we believe that if you’re not utilizing any of the solutions above — that’s the best place to start. Get in touch with us today to make your marketing technology work for you.

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